DOG SPORT UNIVERSITY
Frequently Asked Questions
This is where you will find a collection of the most frequently asked questions about Dog Sport University and our online dog training services.
If you do not find an answer to your question below, please contact us directly. We are always happy to help!
Does Dog Sport University only offer dog sport training?
What is Dog Sport University?
Dog Sport University, or DSU, is an online dog training platform with the goal of providing outstanding dog training to as many dog owners, handlers and trainers as possible!
How do I stay informed?
Are results guaranteed?
No. As with all dog training services, the results hinge on a multitude of variables. These include the physical and behavioral status of the dog as well as the frequency, consistency and proficiency in which the training is conducted. It would be unethical and improper for DSU to guarantee results for any of our courses.
What is the refund policy?
There are no refunds once the course has begun. Special consideration will be given due to dog or handler injury or death. Please direct these inquiries to firstname.lastname@example.org.
Does online dog training really work?
What training methodology do you use?
What if I need in-person help...do you offer that?
DSU focuses on providing online dog training, however you are always welcome to reach out to the instructors to see if they would be available to offer in-person services. This is crucially important if you were looking for assistance with more serious behavioral issues such as reactivity, aggression or separation anxiety. These issues need to be addressed in-person so that your trainer may effectively develop a training plan and behavior modification program. Go here to reach the DSU instructors directly.
What if I have topic suggestion?
Fabulous, we would love to hear from you! Please submit any course ideas or suggestions to email@example.com. As a "Thank You", we will send you a $25.00 gift certificate that you may use toward any of our online courses, seminars or webinars.
How long are your online courses?
Our courses range from a single topic with several modules, to 2, 4 and 6-week progressive courses. All participants will have access to the course materials and course-specific forum for 1-year. For our progressive courses, Students are urged to follow along week-to-week, whereas Auditors and Watchers are welcome to access the materials and work on the exercises when it works best for their schedule.
How much do your online courses cost?
Participants may choose from three enrollment options: Student, Auditor, and Watcher. The cost for the course depends on the enrollment level and the length of the course. The cost is clearly outlined in each course.
Do you offer installment plans?
Unfortunately no, DSU does not offer installment payments. Course packages, however, are available for certain courses. Be certain to check them out!
How do I submit payment for an online course?
We are all about offering choices. You may submit your payment securely using either PayPal, or if you prefer to pay via credit card, you may use Stripe. You may also choose to use Apple or Google Pay. Regardless of the option you choose, all payment transactions are safe and secure.
Is there a limit to the number of online courses I can enroll in?
No! You may enroll in as many courses as you wish! We do recommend participants who are interested in enrolling as Students limit themselves to 3 courses per dog. This will help ensure the dog does not get overwhelmed or confused.
What will be covered in the online courses?
This depends on the course. Each course will include both a Course Details and Course Outline section, so you can see what exactly will be covered, and if the course is good match for both you and your dog.
How long do I have access to my online course?
Regardless of the enrollment option you choose, you will have access to your online course for 1-full year after you enroll.
Which devices can I view my online course on?
You may view your course on a desktop computer, laptop, mobile device or tablet!
What if I have technical isues?
Sometimes the technology gremlins are naughty. Simply email the Owner and Lead Insturctor, Dianna L. Santos at firstname.lastname@example.org and she will work to sort it out as quickly as possible!
If I enroll as a Student, where will I submit my homework and videos?
Great question! You will upload your homework and videos to a private Facebook Group that will be specifically created for your course. There you instructor will provide you with feedback and you may also receive the support of your fellow Students.
How long are your webinars?
We offer 45- and 90-minute webinars.
How long do I have access to the webinar replay?
Whether you register for a live webinar or order a webinar replay, you will enjoy that replay on a continual basis. That's right, no deadlines! The only requirement is that you purchase one webinar a year from any of our online dog training platforms (Dog Sport University, Pet Dog U and Scent Work University).
Can I earn CEUs with your online training?
Yes! Whenever possible. we apply for our online courses, seminars and webinars to be approved for CEUs through KPA and CCPDT. If CEUs have been approved, this will be noted on the detail page.
How do I request CEUs?