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Frequently Asked Questions

Dog Sport University

General

Does Dog Sport University only offer dog sport training?


Dog Sport University does focus on all things dog sports, such as agility, barn hunt, CDSP, competition obedience, disc dog, rally obedience, tracking, treibball and tricks. Are you looking for help with good manner training? Maybe you have a new puppy or your dog just needs help in the manners department. We've got just the thing! Our sister site, Family Dog University is devoted to helping your dog become the best canine companion possible. FDU offers two tracks: puppy training and dog training, and offers a variety of different programs to choose from. Go check Family Dog Unviersity out! Perhaps you were looking for Scent Work or Nose Work training? Don't fret, we have a solution for that too. Our sister site Scent Work University has a laser-focus on all things Scent Work, whether for recreation or competition. SWU offers a variety of different online courses, seminars and webinars, as well as a popular blog and podcast. Go give Scent Work University a look, you will be happy you did.




What is Dog Sport University?


Dog Sport University, or DSU, is an online dog training platform with the goal of providing outstanding dog training to as many dog owners, handlers and trainers as possible!




How do I stay informed?


Great question! There are a couple of different ways you can do this. The easiest is to subscribe to the DSU mailing list. We send out notifications when courses and webinars are offered and available to enroll in. Another option is to follow us on social media. We have a Facebook Page, Facebook Group in addition to posting regularly on Twitter and Instagram. Of course, you are always more than welcome to contact us directly at if you have a question.




Are results guaranteed?


No. As with all dog training services, the results hinge on a multitude of variables. These include the physical and behavioral status of the dog as well as the frequency, consistency and proficiency in which the training is conducted. It would be unethical and improper for DSU to guarantee results for any of our courses.




What is the refund policy?


There are no refunds once the course has begun. Special consideration will be given due to dog or handler injury or death. Please direct these inquiries to refunds@dogsportuniversity.com.




Does online dog training really work?


We completely understand your hesitation. Afterall, shouldn't dog training be done in person?! In developing the courses for DSU, our goal was to provide high-quality instruction that not only provided the steps to complete a particular exericse, but would also promote the learner (you) to understand why an exercise was being done, and how adjustments could be made for each individual dog. All the courses offered at DSU are based off in-person group training courses, and we are extremely proud of our incredibly talented instructors who take great pride in being a teacher, first and foremost. One of the biggest advantages of online dog training is you having access to so many talented instructors, regardless of where you live! Then there is the convenience factor. No longer do you have to try to squeeze a group class into your already hectic schedule. The days of rushing home from work, grabbing the dog, sitting in traffic to dash into class frazzled, stressed and worn out are a thing of the past. With DSU, you can go through the material at your own pace, and when it works best for you. By offering three enrollment options, DSU allows you to decide the type of experience you prefer: an intensive instructor interaction or something more relaxed and low-key. It is entirely up to you. Online dog training is a wonderful option, and we hope DSU will provide a helpful service to as many dogs and handlers as possible!




What training methodology do you use?


Great question! While we do have a variety of instructors teaching our courses from across the country, one thing is consistent: all the courses will use positive reinforcement and reward-based training techniques. The focus is on cultivating an engaged and happy learner (meaning your dog!) with each and every course we offer. You can learn more about the particular instructor who is teaching a course by clicking on the Meet the Instructor link for that course. You may also learn about all of our instructors here.




What if I need in-person help...do you offer that?


DSU focuses on providing online dog training, however you are always welcome to reach out to the instructors to see if they would be available to offer in-person services. This is crucially important if you were looking for assistance with more serious behavioral issues such as reactivity, aggression or separation anxiety. These issues need to be addressed in-person so that your trainer may effectively develop a training plan and behavior modification program. Go here to reach the DSU instructors directly.




What if I have topic suggestion?


Fabulous, we would love to hear from you! Please submit any course ideas or suggestions to feedback@dogsportuniversity.com. As a "Thank You", we will send you a $25.00 gift certificate that you may use toward any of our online courses, seminars or webinars.





Course Details

How long are your online courses?


Our courses range from a single topic with several modules, to 2, 4 and 6-week progressive courses. All participants will have access to the course materials and course-specific forum for 1-year. For our progressive courses, Students are urged to follow along week-to-week, whereas Auditors and Watchers are welcome to access the materials and work on the exercises when it works best for their schedule.




How much do your online courses cost?


Participants may choose from three enrollment options: Student, Auditor, and Watcher. The cost for the course depends on the enrollment level and the length of the course. The cost is clearly outlined in each course.




Do you offer installment plans?


Unfortunately no, DSU does not offer installment payments. Course packages, however, are available for certain courses. Be certain to check them out!




How do I submit payment for an online course?


We are all about offering choices. You may submit your payment securely using either PayPal, or if you prefer to pay via credit card, you may use Stripe. You may also choose to use Apple or Google Pay. Regardless of the option you choose, all payment transactions are safe and secure.




Is there a limit to the number of online courses I can enroll in?


No! You may enroll in as many courses as you wish! We do recommend participants who are interested in enrolling as Students limit themselves to 3 courses per dog. This will help ensure the dog does not get overwhelmed or confused.




What will be covered in the online courses?


This depends on the course. Each course will include both a Course Details and Course Outline section, so you can see what exactly will be covered, and if the course is good match for both you and your dog.




How long do I have access to my online course?


Regardless of the enrollment option you choose, you will have access to your online course for 1-full year after you enroll.




Which devices can I view my online course on?


You may view your course on a desktop computer, laptop, mobile device or tablet!




What if I have technical isues?


Sometimes the technology gremlins are naughty. Simply email the Owner and Lead Insturctor, Dianna L. Santos at dianna@onlinedogtraininguniversity.com and she will work to sort it out as quickly as possible!




If I enroll as a Student, where will I submit my homework and videos?


Great question! You will upload yoru homework and videos to a private Facebook Group that will be specifically created for your course. There you instructor will provide you with feedback and you may also receive the support of your fellow Students.





Webinar Details

How long are your webinars?


We offer 45- and 90-minute webinars.




How long do I have access to the webinar replay?


Whether you register for a live webinar or order a webinar replay, you will enjoy that replay on a continual basis. That's right, no deadlines! The only requirement is that you purchase one webinar a year from any of our online dog training platforms (Dog Sport University, Family Dog University and Scent Work University).





CEUs

Can I earn CEUs with your online training?


Yes! Whenever possible. we apply for our online courses, seminars and webinars to be approved for CEUs through KPA and CCPDT. If CEUs have been approved, this will be noted on the detail page. Are you looking for CEUs through another organization? Contact the Owner and Lead Instructor, Dianna L. Santos at dianna@onlinedogtraininguniversity.com and she will look into requesting CEUs from that organization as well!




How do I request CEUs?


Great question! Once you have completed a course, seminar or webinar, you will be promted to completed a short form where you may request CEUs. We will process this request, send you a .PDF Certificate of Completion and submit the CEUs on your behalf.





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© 2020 Dog Sport University, a division of Online Dog Training University, Inc.

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Contact Us: dianna@dogsportu.com